Archive for the ‘Supervisors and Managers’ Category

Tough Topics: Talking to Employees about Personal Hygiene

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. It’s something that we often avoid talking about, or worse, make light of.

This one-day workshop has two major themes. First, we’ll give participants a framework for having those tough conversations. We’ll also give participants some guidelines for customizing that framework for their organization. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath. At the end of the workshop participants will have a chance to role play a tough situation. They will walk away well prepared for any kind of challenging conversation.

Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Let’s Talk About It!
To start the day, participants will look at some of the personal and professional benefits of investing their time and energy into a tough conversation.

Guidelines for Difficult Conversations
This session will give participants a framework for any difficult conversation and a chance to role play ways to open the conversation. Participants will also receive a checklist of company policies that they should familiarize themselves with.

Overcoming Objections
Next, participants will role play what to do if the employee becomes offended, won’t admit that they have a problem, refuses to fix the problem (or fixes it only temporarily), or claims that the issue is due to a disability.

Bad Hair Days (And Weeks… and Months…)
This session will focus on solutions for unkempt hair, unprofessional hairstyles, and dandruff.

Addressing Piercings and Body Artwork
In this session, participants will learn some good ways to bring up and resolve issues with inappropriate body piercings and tattoos.

Helping Employees Dress for Success
Next, participants will learn how to deal with dress code violations, with a special section on issues that could be gender-sensitive. Participants will also receive some useful tips on helping employees who don’t have the resources to dress appropriately.

Bad Breath
This session will explore the causes of bad breath (formally known as halitosis), how to resolve it, and how to discuss it with employees.

Body Odor
Next, participants will brainstorm ways to handle inadequate personal hygiene, body odor from medical issues, and over-perfumed employees. We’ll also take a quick look at what to do if you think you smell drugs or alcohol on an employee.

Gastrointestinal Issues
This session will look at discussing incontinence and flatulence with an employee.

Bad Habits
Finally, participants will make a list of their favorite poor hygiene habits and brainstorm solutions for them.

Putting it into Practice
In the last session of the day, participants will role play a difficult hygiene situation and receive feedback on how they handled the situation.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

The Professional Supervisor

With a host of new challenges and responsibilities to tackle, new supervisors need training like never before. Learning how to supervise new employees on a trial and error basis can lead to discouragement. This three-day workshop will help you teach participants how to overcome many of the problems a new supervisor may encounter.

Specific learning objectives include:

  • Clarify the scope and nature of a supervisory position.
  • Learn some ways to deal with the challenges of the role.
  • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
  • Learn key techniques to help you plan and prioritize effectively.
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
  • Develop strategies for motivating your team, giving feedback, and resolving conflict.

Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Adjusting to Your Role
To begin, participants will learn some key strategies for new supervisors. Then, they will discuss ways to ease the transition from employee to supervisor, and how to solve common problems.

A Supervisor’s Responsibilities
Next, participants will talk about their responsibilities to themselves, their employer, and their employees.

Making Plans
During this session, participants will learn how to use the urgent-important matrix to plan and prioritize. Participants will also be given a framework for planning.

Setting Goals
This session will help participants set SMART goals.

Leadership
To wrap up the first day, participants will look at different leadership models, including the Direction-Support model.

The Situational Leadership Model
During this session, participants will learn about Paul Hersey’s situational leadership model.

Problem Employees
Next, participants will brainstorm ways to deal with four types of employee problems: excessive complaining, laziness, hostility, and over-dependence.

Synergy
This session will begin looking at teamwork by exploring synergy: when the whole of the team is more than the sum of the parts.

Trust
Next, participants will discuss why trust is so important in a team environment, and how to build trust.

Team Development
This session will educate participants about Tuckman and Jensen’s four stages of team development, and how leaders can help teams at each stage.

Communication
During this session, participants will discuss what communication is, what can be a barrier to communication, how to engage in active listening, and how to ask good questions.

The Communication Process
This session will give participants a three-step model to use with employees who are agitated in some way (for example, excited, frustrated, or angry).

Motivation
Next, participants will talk about three approaches to motivation: the carrot, the whip, and the plant.

Orientation
During this session, participants will rate their company’s orientation and develop ideas for improvement to bring back to their workplace.

Training
This session will give participants some guidelines for effective training, whether they are the trainer or the trainee.

Providing Feedback
Giving feedback is one of the most important management tasks, yet many people find it a tricky area. This session will give participants some tools that they can use.

Delegation
Next, participants will learn about the degrees of delegation and common pitfalls.

Dealing with Conflict
This session will give participants a six-step model to resolve conflict, and a separate model to resolve problems. Then, concepts from the entire workshop will be practiced in a role play.

Discipline
To wrap up the workshop, participants will learn about various kinds of discipline and what to do if they have to fire an employee.

Workshop Wrap-Up
At the end of the third day, students will have an opportunity to ask questions and fill out an action plan.

The ABC’s of Supervising Others

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority. This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

Specific objectives of this workshop include:

  • Clarify roles and responsibilities of the new job.
  • Adjust to the new role with confidence and an assurance you can handle the position.
  • Develop skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Develop a technique for giving employees clear instructions.
  • Identify techniques to deal with employee challenges, such as hostility, complaints, and laziness.
  • Understand the importance of developing good relationships with employees and peers.

Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Pre-Assignment Review
To begin, participants will discuss their pre-assignment in small groups.

Making the Transition
Next, participants will discuss how their role will change when they become a supervisor. They will also work on developing solutions to common concerns of new supervisors, such as, “How do I make sure employees recognize my new role and respect my position as a supervisor?”

Responsibilities of a Supervisor
During this session, participants will explore their three main areas of responsibility. They will also work through two case studies.

Setting Goals
This session will help participants set some SMART goals to help them succeed.

Planning for Success
Next, participants will discuss the value of short and long range planning.

Listening Skills
During this session, participants will learn about and practice active listening skills.

Asking Questions
This session will help participants develop another key communication skill: asking good questions.

Giving Feedback
Giving feedback is one of the most important skills for a supervisor, yet it can be the trickiest and most difficult management task. This session will help participants master this invaluable skill.

Ask for What You Want
Next, participants will learn some ways to ask for what they want, whether it’s more staff, better resources, or a pay raise.

Giving Instructions
This session will give participants five keys to giving good instructions.

Orders, Requests, and Suggestions
During this session, participants will learn about these three specific types of instructions.

Managing Conflict
Unfortunately, supervisors are often called in to mediate conflicts. Participants will learn two different processes for managing conflict, and then they will practice those processes during a skill building exercise.

Dealing with Difficult Employees
Next, participants will discuss how to deal with four common types of problem employees: the over-dependent employee, the lazy employee, the hostile employee, and the chronic complainer.

Dealing with Others
This session will give participants some general tips to remember when dealing with others, including power talk and the rules of likeability.

The Reciprocal Quality of Relationships
To wrap up the day, participants will explore their personal network and how to be a positive influence in it.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Team Building: Developing High Performance Teams

This three-day workshop will help you teach participants how to:

  • Identify different types of teams
  • Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
  • Promote trust and rapport by exploring their team player style and how it impacts group dynamics
  • Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team
  • Develop strategies for dealing with team conflict and common situations
  • Use action planning and analysis tools to help their team perform better

Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Organizations Today
To begin the day, we will look at how changes in organizations have affected teams.

Types of Teams
During this session, we will define the word “team.” We will also look at some different team models, including traditional teams, task forces, and cyber teams.

Team Norms
This session will look at some of the benefits and pitfalls of teams. We will also establish some team norms: ground rules that a team can use to help them work together.

Towers
One way of looking at team development is the TORI model. Participants will experience this model through a fun exercise.

Beckhart’s Activities
Richard Beckhart said in 1972 that there are four activities a group should perform on a regular basis if they desire to grow into a team. Since researchers today still agree on these four activities, we will spend some time exploring each activity.

The Four Stages of Team Development
Every group of people, whether they are a team or just a group working together, grows and evolves. We will spend this session looking at Tuckman and Jensen’s four stages of team development: forming, storming, norming, and performing.

Parker’s Characteristics
The twelve characteristics of effective teams were developed by Glenn Parker, who has devoted his whole life’s work to studying teams. We will discuss each of them in detail through a combination of lectures, small group work, and case studies.

Glenn Parker Team Survey
During this session, participants will complete a survey constructed by Glenn Parker. This survey will help participants identify their team player style. Participants will then work in small groups to discuss the strengths and weaknesses of their style.

The Trust/Relationship Model
We will look at how trust impacts relationships through a lecture and small group work.

Creativity
This session will examine two types of thinking: lateral and vertical. We will also look at how these thinking models affect creativity.

The Six Thinking Hats
During this session, we will discuss Edward De Bono’s six thinking hats. Then, we will explore how these hats can help us in a team environment.

Team Shaping Factors
First, we will discuss the four factors that shape a team during a lecture. Then, participants will apply the knowledge to a case study.

Problem Identification
This session will demonstrate a key point of problem solving: you can’t fix it if you don’t know what is broken!

Exploration, Analysis, and Evaluation
Team problem solving needs a three-phase approach: exploration, analysis, and evaluation. We will look at this model through a combination of lectures and group work.

Other Problem-Solving Techniques
During this session, we will look at some other key problem solving tools, including the fishbone technique, the lasso, and force field analysis.

Interventions
This session will look at some common problems that teams face and some recommended solutions.

Resolving Conflict
Solving conflict in a positive way is key for building a strong team. This session will look at types of conflict and tips for resolving conflict. Participants will also take part in a role play to demonstrate the concepts learned.

SWOT Analysis
Performing an analysis of the team’s strengths, weaknesses, opportunities, and threats can be a great measuring stick. We will discuss how to perform such an analysis, and then participants will work in small groups to complete a case study.

Developing Team Action Plans
To wrap up the day, we will look at some planning tools that teams can use to help them grow and improve, including improvement plans and action plans.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and talk with the trainer.

Risk Management

Risk management has long been a key part of project management, but in recent years, it has become an increasingly important part of organizational best practices. Corporations have realized that effective risk management can not only reduce the negative impact of crises; it can provide real benefits and cost savings.

The risk management framework provided in this workshop is flexible enough for any organization. You can apply it to a single project, a department, or use it as a basis for an enterprise-wide risk management program.

This one-day workshop will help you teach participants how to:

  • Define risk and risk management
  • Describe the COSO ERM cube and ISO 31000
  • Establish their risk management context
  • Describe the 7 R’s and 4 T’s that form the framework of risk management activities
  • Design and complete a basic risk assessment
  • Determine the appropriate response to risks and create a plan for those responses
  • Describe the key components of reporting, monitoring, and evaluation of a risk management program

Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Understanding Risk
In this session, you will discuss the definitions of risk and risk management, types of risks, and the key components of establishing your risk management context. To wrap up the session, you will review two key risk management models: the COSO ERM cube and the ISO 31000 risk management standard.

Risk Management Activities
This session will provide the framework for the remainder of the day: The seven R’s and four T’s of risk management.

Assessing Risk
Next, participants will learn how to design a basic risk assessment process. They will also start work on a case study that will be used throughout the day.

Responding to Risks
In this session, participants will learn about the four T’s of responding to risks: Tolerate, Treat, Transfer, and Terminate.

Resourcing Controls
Next, participants will explore controls that can be put into place to mitigate risks.

Reaction Planning
This session will give participants a checklist of items to include in their contingency plan.

Reporting and Monitoring
In this session, participants will discuss reporting hierarchies and requirements.

Reviewing and Evaluating the Framework
The final session will give participants a checklist for reviewing their risk management program.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Project Management Training: Understanding Project Management

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to regular job duties, people are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time.

This workshop is not intended to take participants from a supervisory or administrative position to that of a project manager. However, these three days will familiarize them with the most common terms and the most current thinking about projects.

In this workshop, you will walk participants through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. They may still have to cope with the unexpected, but they’ll be better prepared.

This three-day workshop will help you teach participants how to:

  • Understand what is meant by a project.
  • Recognize what steps must be taken to complete projects on time and on budget.
  • Sell ideas and make presentations.
  • Use simple techniques and tools for planning and tracking a project.
  • Use methods for keeping the team focused and motivated.

Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

What is a Project?
To start, participants will learn ways in which projects differ from other kinds of work and what a project is and isn’t.

Project Management Basics
Next, participants will learn what is meant by project management and what project management involves.

Pre-Assignment Review
In this session, participants will prepare to answer the questions they will cover in their presentations at the end of the workshop. In addition, students will learn about eight categories to consider when preparing a project.

How Can Projects Help Me?
Next, students will learn how projects can benefit not only their company, but also their own careers and professional development.

A Project’s Life Cycle
Then, participants will learn about the four phases of a project’s life cycle. They will also explore what needs to happen during each phase in order to keep a project going, learn about project milestones, and look at why some projects fail.

Selling a Project
In this session, students will learn how to present their projects in order to obtain the support necessary for its success. They will also learn how to evaluate and prioritize their ideas using priority matrices.

Preparing Your Project
Then, students will learn how to promote their project to the management team. They will also learn the best ways to approach management and obtain support for their project.

The Role of a Project Manager
In this session, participants will consider what it means to be a project manager. They will also have the opportunity to fill out a sample proposal form.

Project Goals
Next, participants will learn how to write clear project goals using the SPIRIT model. They will also learn what criteria need to be considered for project-specific goals.

Laying Out the Project
In this session, students will learn how to plan their project, including how to write the Statement of Work, complete a Project Planning form, and write concise and clear reports.

Project Risks
Participants will learn about the different kinds of risks their projects face and how they can be reduced. They will also learn about what constraints are and how they differ from risks.

Contingency Planning
Then, students will look at contingency planning. They will learn the components of a contingency plan and consider what contingency plans their personal projects will require.

What Really Needs to be Done?
In this session, students will learn some of the most effective ways to plan and schedule their projects. They will look at laying out tasks, preparing basic schedules, and how to schedule activities effectively.

The Work Breakdown Structure
Next, participants will look at how to create a Work Breakdown Structure and how to break their tasks into manageable activities to keep their project’s momentum going.

Planning Tools
In this session, students will learn about several basic planning tools, including milestone charts, PERT tools, Gantt charts, network diagrams, and flow charts.

Budgets
Next, students will look at the importance of budgeting and some budgeting methods for their projects. They will learn about what they have to budget for and how to build their own budget.

Teamwork
Then students will look at teamwork, one of the essential components of a project. They will examine how to put together an effective team and how to keep everyone working together and motivated.

Developing Teams
In this session, participants will look at four issues that are central to a team’s success. Then, they will learn how teams can work together during a project and what the project manager can do in order to help them succeed together.

Aspirinia
Next, students will participate in a case study about Aspirinia, an exercise designed to apply what they are learning about projects and team building in a simulated, futuristic scenario.

Communication Tips
In this session, participants will look at how to keep communication flowing between their team, their manager, and their customers or agents. They will also learn about the importance of reports in keeping communication open.

Closing Out a Project
Then, students will look at how to plan for the end of a project. They will learn how to close a project smoothly and make sure all loose ends are wrapped up.

Team Meetings
Next, participants will learn how to coordinate group meetings. They will look at what team meetings need to cover and the ingredients for effective meeting management.

Presentation Primer
In this session, participants are given time to consider their presentation strategies and consider how to apply what they’ve learned in the workshop to their project presentations.

Project Presentations
Students will now have the opportunity to prepare and present their projects. Participants are encouraged to provide feedback to one another, giving students some solid feedback.

Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

Project Management Fundamentals

This one-day workshop will help you teach participants how to:

  • Define the terms project and project management
  • Identify benefits of projects
  • Identify the phases of a project’s life cycle
  • Sell ideas and make presentations
  • Prioritize projects
  • Begin conceptualizing their project, including goals and vision statements
  • Use a target chart and other planning tools
  • Complete a Statement of Work

Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Defining Projects and Project Management
To begin the day, we will look at what a project is and what project management means. We will also look at some of the key players in a project team.

The Role of a Project Manager
This session will examine some of the key skills that a project manager needs. We will also look at developing a proposal.

How Can Projects Help Me?
Often, people see projects as just more work to do. However, if managed properly, projects can provide tremendous growth and satisfaction for all those involved. We will look at some of the benefits and challenges of projects in a lecture and a case study.

A Project’s Life Cycle
This session will explore the four major phases of a project. Participants will complete a mix-and-match exercise to reinforce the concept.

Selling a Project
If you can identify a project that will bring benefits to your company, that’s great. However, getting support for that project can be a whole other story. This session will look at some ways to prioritize and sell projects.

Creating a Vision
Before you start planning a project, you must know what you want the project to achieve. The best way to do this is to create a vision statement. We will discuss what a vision statement is and how to create one. Then, participants will work in small groups to create a vision for a sample project.

Project Goals
This session will discuss the six key parts to a project goal. Then, participants will write some goals for a project they are working on.

Using a Target Chart
A target chart can help you identify the biggest priorities in your project and help you see how to achieve your goals. This session will explore how to create and use a target chart.

Preparing Your Project
Once you have decided which project to promote to others and identified your vision and goals, there are some considerations you want to be prepared for. Participants will discuss six key considerations in small groups.

Laying out the Project
Now that we have a good idea of what our project will entail, we can create the charter and statement of work. We will also look at using a project planning worksheet.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Negotiating For Results

People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.

Negotiating is a fundamental fact of life at any level. This two-day workshop will help you give participants confidence when negotiating with both internal and external clients. This interactive workshop also includes techniques to promote effective communications and to turn face-to-face confrontation into side-by-side problem solving.

This workshop will help you teach participants:

  • The benefits of good negotiation skills.
  • The importance of preparing for the negotiation process, regardless of the circumstances.
  • Various negotiation styles and their advantages and disadvantages.
  • Strategies for dealing with tough or unfair tactics.
  • How to develop alternatives and recognize options.
  • Basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

What is Negotiation?
To begin, participants will explore the different types of negotiation (including positional bargaining) and the phases of negotiation.

The Successful Negotiator
Next, participants will explore key attributes of a successful negotiator.

Preparing for Negotiation
During this session, participants will learn the elements of preparing for negotiation: identifying your fears and hot buttons; doing research into your issues and the opponent’s issues; and preparing your WAP, BATNA, WATNA, and ZOPA.

The Nuts and Bolts
This session will give participants some tips on preparing their documentation and choosing a place for the negotiation.

Making the Right Impression
Next, participants will learn the importance of self-presentation during the negotiation, including small talk, attire, first impressions, and their handshake.

Getting off to a Good Start
During this session, participants will explore how to establish common ground and how to use ground rules.

Exchanging Information
This session will look at how to exchange information, and what to do if the negotiation gets off to a bad start.

The Bargaining Stage
Participants will learn six techniques for negotiating success and they will have an opportunity to practice and observe these techniques through a role play.

Inventing Options for Mutual Gain
Next, participants will learn about the four obstacles to mutual gain, and how to turn them into negotiation advantages.

Getting Past No and Getting to Yes
This session will look at ways to get past no and how to break an impasse, so that you can get to “yes.”

Dealing with Negative Emotions
During this session, participants will explore some ways to deal with negative reactions during a negotiation.

Moving from Bargaining to Closing
Next, participants will learn how to tell when it’s time to move from the bargaining phase to the negotiation phase.

The Closing Stage
This session will discuss ways to build win-win solutions, achieve a sustainable agreement, and reach consensus.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Motivation Training: Motivating Your Workforce

It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

This workshop will help you teach participants:

  • What motivation is
  • Common motivational theories and how to apply them
  • About the carrot, the whip, and the plant
  • How fear and desire affect employee motivation
  • Ways to create a motivational climate and design a motivating job

Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

What is Motivation?
To begin, participants will explore motivation through a fun activity.

Supervising and Motivation
Next, we will look at three everyday objects that represent three approaches to motivation: the carrot, the whip, and the plant.

Motivational Theories
During this session, participants will explore Maslow’s and Herzberg’s theories of motivation.

Fear and Desire
For the pre-assignment, participants were asked to answer some personal questions about motivation. During this session, they will discuss their responses.

Setting Goals
Goal setting is an important part of motivation. This session will look at a SMART way of setting goals.

The Role of Values
During this session, participants will explore their feelings about various motivational factors.

Creating a Motivational Climate
This session will look at the reinforcement theory, also called the behavioral theory, of motivation.

Expectancy Theory
Next, participants will learn about the expectancy theory through a fun exercise and group discussion.

Applying Your Skills
During this session, participants will work on several motivational case studies.

Designing Motivating Jobs
This session will explore methods of designing (or redesigning) motivating jobs.

A Motivational Checklist
To wrap up the day, we will look at the ten things you can do to motivate employees on a daily basis.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Meeting Management — The Art of Making Meetings Work

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.

By the end of the day, participants will:

  • Understand the value of meetings as a management tool.
  • Recognize the critical planning step that makes meeting time more effective.
  • Identify process tools that can help create an open and safe forum for discussion.
  • Develop and practice techniques for handling counterproductive behavior.

Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

The Basics for Effective Meetings
To begin, participants will receive a checklist that will give them a framework for planning an effective meeting. Participants will also discuss types of meetings, who should attend meetings, and alternatives to hold a meeting.

The Best and the Worst of Meetings
Participants will work in small groups to identify the characteristics of well-run meetings and poorly run meetings.

Holding Productive Meetings
During this session, participants will explore the keys to productive meetings through large group discussion and a case study.

Preparing for Meetings
Participants will be given planning guidelines, including tips on determining the time and attendees.

Agendas
This session will educate participants about the importance of agendas. Participants will also take part in a small group activity to reinforce the concepts.

Setting the Place
During this session, participants will look at some things to consider when choosing the location and physical setup for the meeting.

Leading a Meeting
Next, participants will learn leadership skills necessary for leading a successful meeting.

Process and Content
This session will explore the differences between process and content. Participants will also be given some process tools, including DeBono’s thinking hats, rules of work, and facilitation skills.

How to Control a Meeting
Participants will explore types of difficult dynamics and solutions in a group exercise.

A Plan for Success
To wrap up the day, participants will work in small groups to create an action plan for areas of weakness identified in their pre-assignment.

Workshop Wrap-Up
At the end of the day, students will have an opportunity to ask questions and talk with the trainer.